Carrier Help

Most states require you to include the names and addresses of your organization's workers' comp insurance carrier and claims administrator on every first report of injury form. Since this information usually changes once a year at most, it is stored in a profile so you don't have to key in the same information for every incident.

It is important to place carrier profiles at the proper level in your organizational structure. If you setup a carrier at the employer level, the name of the carrier will appear on the selection list for every carrier within the employer. This would be fine if the employer has only one carrier.  But it would be a problem if the carrier is different for different locations.

Profiles are the only way to enter information about carriers and claim administrators in FirstReport Online. They cannot be entered manually on incident reports.

Help Content

• What is a carrier?
• What is a claim administrator?
• Review your setup
• Adding a carrier
• Editing a carrier
• Hiding a carrier
• Unhiding a carrier
• Deleting a carrier
• Undeleting a carrier
• Sample Carrier form in HTML format 

What is a carrier?

A carrier is the entity that has fiduciary responsibility for paying your organization's workers' comp claims. In this sense, a carrier may be an insurance company, a self insured group, or, if you are self insured, your own organization. If your organization is self insured, your organization should be listed as the carrier even if you contract with an insurance company to cut checks and administer claims.

What is a claim administrator?

A claim administrator is the business entity that manages your organization's claims and cuts checks to pay claims.

• If you are fully insured, the carrier will usually also serve as the claim administrator. In this instance, the carrier would be entered as both the carrier and the claim administrator.
• If you are self insured, and you administer your own claims, your organization would be entered as both the carrier and the claim administrator.
• If you are self insured, but hire a third part administrator (TPA) to handle your claims, then the TPA would be entered as the claims administrator. Most insurance companies also provide TPA services for self insured employers, so an insurance company can serve as a claim administrator even if you do not have a workers' comp policy with the insurance company.

The important thing to remember is that a claim administrator is always an organization, not a person. Do not confuse a claim administrator with a claims adjuster.

Review your setup

Like all other profiles in FirstReport Online, the carrier and claim administrator profiles can be created and edited by clicking Manage>>Setup from the navigation menu at the top of each screen.

It is important to consider the levels in the organizational structure whenever you create a new carrier or claim administrator.

• If you setup a carrier or claim administrator at the employer level, that profile will automatically be applied to every location within the employer.
• If you setup a carrier or claim administrator at the location level, that profile will be applied only to the specific location you select.
• If a carrier or claim administrator is setup at the employer level, and another profile is entered at the location level, the profile at the location level will override the profile that was entered at the employer level for that location only.

Add a new carrier:

This carrier will be included as a choice on the carrier selection “drop-down” lists.

You can only create a carrier if you have Administration access when you login.

• Manage
• Setup
• carrier - New
• Next
• Select the appropriate Organization Level for the carrier then select "Next"
• Enter the required Carrier Name field noted in red
• Complete any other information about the carrier that is available
• Click on the “Save” button

Edit a carrier profile:
 

If you change the "Carrier name" after incident records have been created they will continue to carry the old carrier name on incident reports and summary reports unless updated individually. The "State" cannot be changed.

• Manage
• Setup
• carrier - Edit
• Next
• Select the appropriate Organization Level for the carrier then select "Next"
• Select the carrier to edit from drop-list if more than one exist
• Edit information as needed
• If you need to edit more carriers select “Edit Another”
• Click “Save” after you have completed editing carriers

Hide a carrier:

Hiding a carrier only affects this carrier.

• Manage
• Setup
• Carrier - Edit
• Next
• Select the appropriate Organization Level as needed
• Next
• Select Carrier to hide from drop-list if more than one exists
• Hide
• Review "warning" 
• Yes

Unhide a carrier:

Unhiding a carrier only affects this carrier.

• Manage
• Setup
• Carrier - Edit
• Select "Show Hidden Records" check box
• Next
• Select the appropriate Organization Level as needed
• Next
• Select a Carrier to unhide (in gray) from drop-list if more than one exists
• Next
• Unhide
• Review "warning" 
• Yes 

Delete a carrier:

Deleting this carrier only affects this carrier.

• Manage
• Setup
• carrier - Edit
• Next
• Select the appropriate Organization Level as needed
• Next
• Select a carrier to delete from drop-list if more than one exists
• Delete
• Review "warning" 
• Yes 

Undelete a carrier: (you have until 11:59 PM EST to Undelete)

Undeleting a carrier only affects this carrier.

• Manage
• Setup
• Carrier - Edit
• Select "Show Deleted Records" check box
• Next
• Select the appropriate Organization Level as needed
• Next
• Select a carrier to undelete (in gray) from drop-list if more than one exists
• Next
• Undelete
• Review "warning" 
• Yes